If a recipient location is not open on the first delivery attempt and it is still within the guaranteed delivery time, the driver will attempt to deliver the package at the end of the delivery route at no additional charge. Shipping charges will not be waived if the first delivery attempt was made within the stated guidelines of the OnTrac Service Guarantee.

Whenever a recipient location is not open upon our first delivery attempt and a second delivery attempt the same day is not possible, OnTrac will attempt to deliver the package the following business day at no additional charge.

A package is considered non-deliverable when:

1. Three unsuccessful delivery attempts have been made
2. The package is refused
3. The consignee has moved
4. The C.O.D. is uncollectible

OnTrac will attempt to contact the shipper for instructions whenever a package is deemed to be non-deliverable, and will make subsequent delivery attempts according to the shipper's instructions. An additional fee of the basic overnight delivery rate will apply to the following:

1. Fourth and subsequent delivery attempts to the original address
2. Re-delivery to a revised address
3. Refusal of package by recipient and return to the shipper

Whenever an address correction results in a package remaining on the same delivery route, and the correction is noted the same morning as the scheduled delivery, the driver will make an additional delivery attempt on the same day. Packages with address changes received after the route is completed will be delivered the following business day. When an address change results in a change of delivery route, the shipment will be delivered the following business day unless a special delivery is arranged through Customer Service.

The fuel surcharge is a fluctuating percentage that rises and falls based on the average fuel rates reported weekly by the State of California. Reported each Monday, the current rate will be updated on our web site and effective for the following Tuesday through Monday.

The average pump price for gasoline in California can be found here.

The fuel surcharge will change by .5% for every $0.05 change in the price of gasoline and can be monitored on our Fuel Surcharge page. The fuel surcharge is effective June 14, 2004.

1. Shipments may be delivered without obtaining a signature if the sender has not marked the appropriate box on the shipping manifest indicating a signature is required, or has given verbal or written authorization to a OnTrac Service Representative.
2. At the discretion of OnTrac, certain shipments may not be released without a signature, even when authorization has been given. Such circumstances would include C.O.D. service, or if our driver deems the delivery location to be unsafe to leave shipments unattended. OnTrac will not accept liability for service or claims when the shipper has authorized us to leave a package without obtaining a delivery signature.
3. Shipments with a Declared Value will automatically require a signature.
4. Shipments are delivered to the address on the package. When the address on the package does not match the address on the waybill, the address on the waybill prevails. In some cases we may find cause to make an "indirect" delivery. An indirect delivery is made to an address other than the address on the package, such as to a neighbor.
5. Shipments to campuses, hotels, hospitals, government offices, installations or other facilities that utilize a central receiving area or mail room will be delivered accordingly.
6. In order to use our C.O.D. service, an OnTrac account number is required.
7. On-call service and daily scheduled pickups are available. Please refer to the rate chart or terms and conditions for more information.

OnTrac reserve the right to decline the shipment of certain items. Items we will not ship include, but are not limited to: illegal goods, cash, or cash equivalents, negotiable instruments, stamps, coins, jewelry, precious metals, original artwork, antiques, one-of-a-kind items, furs, live animals, fuel of any kind, or any type of perishable goods.

OnTrac does not accept any type of hazardous goods or shipments containing bodily fluids. We will not accept fragile or perishable shipments. We assume no liability for fragile articles including, without limit, electronic and electric devices, scientific testing equipment, glass, crystal, porcelain and china. OnTrac cannot deliver to P.O. Boxes.

OnTrac does not ship anything that is prohibited by law or regulation of any federal, state, provincial, or local government. If a shipment given to OnTrac becomes subject to any federal or state taxes, fees, private express statute fees, excise taxes, consumption taxes or any similar tax, we reserve the right to add that amount to your shipping charges without notice. OnTrac is not liable for loss, damage or delay caused by events we cannot control, including but not limited to: acts of God, perils of the air, land, and sea, airline delays, weather conditions, acts of public enemies or terrorists, war, strikes, civil commotion or acts of omissions of public authorities including Department of Agriculture, TSA, DOT, PES and customs and health officials with actual or apparent authority.

OnTrac may at its option, but is not obligated to, open and inspect any shipment prior to or after it is tendered to the company for delivery. We reserves the right to reject a shipment at any time, when such shipment would likely cause damage to or delay other shipments or personnel, or if the transportation of such shipments is prohibited by law.

All cargo is subject to screening as per Government Regulations.

OnTrac does not accept for carriage packages containing hazardous materials, hazardous substances or inhalation hazards, bio-hazards such as blood, urine, fluids or other infectious diagnostic specimens, handguns, weapons, firearms and ammunition, fireworks, pyrotechnics, packages leaking fluid, fuel of any kind or any shipment not safely packaged for transport. It is the responsibility of the shipper to ensure that a shipment tendered to the company does not violate any federal, state, provincial, local laws or regulations.

Other Regulated Materials (ORM-D) is one category of hazardous material that OnTrac will ship. ORM-D is typically a consumer commodity which would ordinarily be regulated as a hazardous material but which presents limited hazard due to its smaller quantity, form and packaging for which a limited quantity exception is provided for in the DOT regulations. OnTrac transports ORM-D shipments via ground only, we do not ship ORM-D by air.

OnTrac reserves the right to weigh all shipments. Package weight corrections will be captured in OnTrac's system and the package will be invoiced at the corrected weight charge. When weighing packages, OnTrac rounds to the higher pound.

When weighing packages, OnTrac charges the greater of the actual weight or dimensional weight. Dimensional weight is calculated by dividing the cubic size of the package by 170, or 194 for OnTrac Ground Service. The cubic size of the package is calculated by multiplying the length by the width by the height, in inches. Any fraction of the actual or dimensional weight is rounded to the next whole pound. OnTrac reserves the right to weigh all shipments. Package weight corrections will be captured in the OnTrac system and the package will be invoiced at the corrected weight charge.

The maximum allowable size of a shipment limits any one dimension from exceeding 72", with the maximum allowable length and girth combined not exceeding 130". Any package that exceeds 130" will be subject to a large package surcharge.

OnTrac will bill your account weekly and payment is due upon receipt of the invoice. Each invoice is sorted by shipment date and provides delivery information. Invoices can also be sorted in various ways upon request. Any billing disputes must be reported to OnTrac within 15 days of the invoice date. Payment is expected in full. For billing inquiries, please call our accounts receivable office at the number shown on your invoice.

 

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